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As each individual item is handmade and one-of-a-kind, exchanges and returns are not accepted. 

All live plants (air plants and succulents) come with general care instructions. Once the products are in your care, we are not responsible for plant health. Should a plant be in poor condition upon delivery after shipping, please immediately (within 1 day of package being delivered) send an email to with photos. If this issue isn't communicated within 1 day of delivery, we are not liable for the state of the plant. 

Pine Flora is not responsible for delays in shipping. All orders are shipped out within 5 business days (excluding holidays) via Expedited Shipping services from Canada Post. Tracking will be provided for all shipped orders.